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Frequently Asked Questions

How do I log in?

We have outlined the most common troubleshooting scenarios here.

Is there a cost associated with this program?

The certifcation program is free.

Do I have to complete all of the content in order to certify?

Yes. Once you complete all content for a particular level, the exam will unlock.

What’s the exam format?

All exams are multiple-choice questions and require a passing score of 80%. The exams are open book, to simulate the resources you’d have available at work. You can review all your answers before submitting. Upon completion, the screen will display your results and you’ll receive an email receipt of your status. When you pass the exam, you can access your certificate of completion on your profile. If you don’t pass the exam, you can retake it in 24 hours. If you start the exam and need to exit before completing it, you’ll need to wait 24 hours to access it again.

How long is my certificate good for?

Each certificate expires in one year from the completion date, at which time you’ll need to retake the exam to maintain certification. The exam will change throughout the year with new releases to the platform.

I've passed the exam. How do I print my certificate of completion?

While logged in:

  1. Click on your profile image in the upper right
  2. Select My Profile
  3. Click on the award you wish to print or save
  4. Click the printer icon in the upper right
  5. In the Destination menu, select the printer you wish to print to OR select Save as PDF
  6. Click Print or Save accordingly

Still have questions?